Shipping policy

We sell electric dirt bikes for off-road use only. They aren't street legal. Buyers must be 18 or older. We sell and ship only within the United States.

Where we ship

We ship bikes to the lower 48 states and Washington, D.C. For Alaska, Hawaii, Puerto Rico and other U.S. territories, contact us for a shipping quote before you order. We don't sell or ship outside the United States. Orders can only be shipped to U.S. addresses.

How bikes ship

Online bike orders ship from our Duluth shop by freight truck. Bikes arrive crated on a pallet and need some setup on arrival. Complete the setup steps in your owner's manual before riding, and call or text us if you're unsure about any step. When your bike ships, we'll email you the freight tracking number, and the freight company will call you to schedule a delivery appointment. Delivery dates are estimates, and we'll keep you updated if anything changes.

Shipping cost

Freight to your address is shown at checkout before you pay. For pre-orders, nothing is charged at checkout: the freight and any sales tax shown at checkout are charged together with the bike when it ships. Home delivery includes liftgate service to the curb or driveway. Drivers don't bring bikes inside or uncrate them. Shipping for parts and accessories is also shown at checkout.

Someone 18 or older must be there to sign

An adult 18 or older must be present at delivery to inspect the bike and sign. If you need to reschedule, call or text us at least 1 business day ahead. Redelivery and storage fees from missed appointments are the buyer's responsibility.

Inspect before you sign

Check the crate on all sides before the driver leaves. Look for holes, crushed corners, broken pallet boards or tip damage.
Take clear photos of the crate, the label and any damage before signing.
If you see any damage, write it on the delivery receipt in detail (for example, "crate punctured on left side, possible concealed damage") and then sign. "Subject to inspection" alone isn't enough.
If the crate is severely damaged (crushed, punctured into the bike, or the bike is visibly damaged), you may refuse the delivery. Call us first if you can, at (218) 730-8657.
Uncrate the bike within 48 hours and report any damage to us within 48 hours of delivery, with photos. Keep all packaging until the claim is settled, because the freight company has the right to inspect it.

If your bike arrives damaged

Contact us within 48 hours of delivery at (218) 730-8657 or tanner@elevatemoto.net, with photos or video. We'll handle the freight claim and arrange a repair, a replacement, or a return for a full refund, including all freight both ways, as described in our Refund Policy. Please don't ride a bike that arrived damaged.

Special orders

Some bikes can be ordered when we don't have one in stock. The product page says "Special order" and shows the ship-by time for that bike. Full payment is taken at checkout.

When it ships. We ship special-order bikes from our Duluth shop within 4 weeks of the day you place your order, unless the product page shows a different time for that bike. "Ships" means the day the freight carrier picks up your bike. Most bikes reach our shop in 2–3 weeks; we then inspect and crate them before they ship.
Delivery. After it ships, freight delivery usually takes another 1–2 weeks, depending on where you are.
Cancel any time before it ships. You can cancel a special order for a full refund, including any freight you paid, any time before your bike ships. Email tanner@elevatemoto.net or call or text (218) 730-8657.
If we can't ship on time. If we can't ship your bike by its ship-by date, we'll email you before that date with a new ship date, or tell you we don't know the new date yet and why. We'll keep your order only if you reply to say you want to wait. If you don't, we'll cancel it and refund you in full. If you agree to wait and we can't make the new date either, we'll email you again before that date, and the same rule applies.
Refunds for cancelled orders go back to your original payment method. We issue them within 7 business days of the cancellation, usually sooner. Your bank or card issuer may take several more business days to post it. If you paid with Shop Pay Installments, Affirm applies the refund to your remaining installment balance first and returns any remainder to your payment method.
Pre-orders. A pre-order is a bike that isn't in stock yet. The product page shows when it will ship, or that we don't have a date yet. We don't charge your card until your bike is at our Duluth shop and ready to ship. You can cancel a pre-order any time before it ships for a full refund, including any freight you paid. If a pre-order can't ship by the date shown, the "If we can't ship on time" terms above apply.

Bikes marked "In stock — ships from Duluth" ship from our own inventory. Bikes marked "Sold out" can't be ordered right now; use the Get notified form on the product page.

Returns

Unused bikes can be returned within 15 days after delivery. For change-of-mind returns of freight-shipped bikes, we deduct our actual return freight cost and a 10% restocking fee from your refund. Bikes we delivered ourselves are picked up at no cost, with no restocking fee. See our Refund Policy for the full terms.