Refund policy

This policy covers bikes, parts and accessories bought on elevateelectricmoto.com. It applies to orders placed on or after October 7, 2026. Orders placed before then keep the policy that was posted when they were placed. Bikes bought in person are covered by the bill of sale you sign. We sell and ship only within the United States.

Before your bike ships: cancel any time

You can cancel any bike order, including special orders and pre-orders, any time before it ships, and you'll get a full refund, including any freight you paid. "Ships" means the day the freight carrier picks up your bike, or the day we leave our shop to deliver it ourselves. Email tanner@elevatemoto.net or call or text (218) 730-8657. We issue refunds for cancelled orders within 7 business days of the cancellation.

Bike returns: 15 days, unused

You can return a bike within 15 days after delivery if it is unused and in the same condition you received it. Unused means:

it hasn't been ridden: the odometer reads no more than 1 mile (or 2 km) above the reading at delivery, and there's no dirt, mud or wear on the tires, pegs or controls;
it's undamaged and unmodified, with the battery installed and undamaged;
it comes with everything it shipped with: keys, charger, manuals and any included parts, plus the original title document (the Manufacturer's Statement of Origin) if you received it, not signed over to anyone else.

To start a return, contact us within the 15 days for a return authorization. We'll tell you where and how to return the bike. Bikes sent back without a return authorization won't be accepted.

Bikes we delivered ourselves: we'll pick the bike up at no cost to you and refund the full price you paid. No restocking fee.
Bikes shipped by freight: we'll arrange the return freight and deduct our actual freight cost from your refund, or you can arrange approved freight yourself. The freight you paid on the original delivery isn't refunded. A restocking fee of 10% of the bike price applies.
A bike that has been ridden, crashed, modified, or is missing parts or its title document can't be returned. Problems that show up after riding are handled under the manufacturer's warranty; see below.

Problems on arrival: tell us within 48 hours

Please inspect your bike when it arrives. For freight deliveries, note any visible crate or bike damage on the carrier's delivery receipt before you sign, and take photos. If your bike arrives damaged in shipping, isn't what you ordered, or won't power on, contact us within 48 hours of delivery with photos or video. We'll arrange a carrier claim, a replacement or repair, or a return for a full refund, including all freight both ways. No restocking fee applies. Please don't ride a bike that arrived damaged.

Manufacturer's warranty

Our bikes come with the manufacturer's written limited warranty, and the manufacturer decides warranty claims. Elevate doesn't add its own warranty, but we'll help you file a claim. Send us your order number, the VIN and photos or video of the problem.

Special orders and pre-orders

Special-order and pre-order bikes can be cancelled for a full refund any time before they ship (see above and our Shipping Policy for ship times and delays). After delivery they follow the same bike return rules as any other bike. Custom or personalized items can't be returned.

Parts, gear and accessories

You can return unused parts, gear and accessories within 15 days after delivery, in their original packaging, for a refund of the item price. Contact us first for a return authorization. Unless the item arrived damaged, defective or wrong, you pay return shipping. These can't be returned: parts that have been installed or used, electrical parts once connected, and sale items or gift cards. Loose batteries can only be returned unused and sealed, and only with shipping we arrange, because lithium batteries have special shipping rules.

Refunds

Refunds go to your original payment method. For returns, we'll let you know once we've received and inspected the item, and we'll issue an approved refund within 10 business days. For cancelled orders, we issue the refund within 7 business days of the cancellation. Your bank or card issuer may take several more business days to post it. If you paid with Shop Pay Installments, Affirm applies the refund to your remaining installment balance first and returns any remainder to your payment method.

Age

We sell only to adults 18 and older. If we learn an order wasn't placed by an adult 18 or older, we'll cancel it and refund it in full before it ships.